problem while filtering in a queue job

sittinB · Post by **sittinB** » Thu Apr 30, 2009 10:01 pm

Hi,

I wonder why filtered images look different, depending on filtering them manually or in a queue job. Looks like a gif image with a limited number of colours.

Take a look at the examples. Same noise profile and filter preset were used.

original

filtered manually

filtered in a job

Post by **NITeam** » Fri May 01, 2009 1:55 am

This can be fixed. Please contact support by e-mail and we will help.

Thanks,
Vlad

sittinB · Post by **sittinB** » Mon May 04, 2009 7:17 pm

Thanks Vlad!
I might do that if you tell me which support you mean. But I think I will use Neat Video instead of Neat Image Jobs anyway.
Can you tell me why Neat Image does that?

Post by **NITeam** » Tue May 05, 2009 12:58 am

Please contact support [at] neatimage.com, we will help.

Thank you,
Vlad

Sleepy · Post by **Sleepy** » Mon Jun 15, 2009 10:59 pm

Hi Neat Image support,

Could you share with everyone on the forum how to resolve this issue?
I believe it could save you and users a lot of time instead of asking everyone to send you a separate email.

Thank you very much.
Best regards,
Sleepy

Post by **NITeam** » Mon Jun 15, 2009 11:15 pm

Hi Sleepy,

It is organizationally better to diagnose and resolve that issue on an individual basis. In each case, solution may be different. Please kindly contact us by e-mail.

Thank you,
Vlad

bubersson · Post by **bubersson** » Wed Aug 12, 2009 11:35 am

Hi, I have the very same problem with filtering images in Batch.
Before (look at the sky)

After filtration in Batch (filtering manually wotk fine)

Post by **NITeam** » Wed Aug 12, 2009 11:47 am

Please contact support [at] neatimage.com, we will help.

Thank you,
Vlad