phoshop quits on automatch (Mac version) - resolved

[edgardo]

each time i push the automatch button in the pulgin, photoshop quits.

i am processing a canon 5D file shot at 3200 ISO

i have this profiles intaled:
Canon_EOS_5D_DPP_JPEG_TIFF
Canon_EOS_5D_JPEG
Canon_EOS_5D_JPEG_RAW_ACR
Canon_EOS_5D_RAW_ACR
Canon_EOS_5D_RAW_RSP
Kodak_14n_RAW
Kodak_DCS760C
Pentax_Optio_S40

my system:
G5 dual 2.7Ghz
4.5 GB
CS2

[NITeam]

edgardo,

Could you send (support at neatimage.com) me a sample image that produces this effect please?
I will reproduce the effect and will check what is causing the trouble. It may be a corruption in the metadata in the image, or it may be a bug in the plug-in.

Thank you,
Vlad

[edgardo]

the file is 72.8MB

do you have an FTP where can i upload it??

[NITeam]

Update: We have been able to reproduce this effect, it is caused by that Pentax profile set (delete it to make mathing work correctly with 5D images). We are now working on this issue to fix either that Pentax set or the plug-in itself.

More news to follow.

Vlad

[edgardo]

hi.

i tryed with other files and it worked ok. i think it might be a problem with some files that are corrupted during the conversion from RAW to TIFF usign the Capture One program.

thanks a lot for your attention.

[NITeam]

edgardo,

We are now working on this issue, it seems to be related to those Pentax profiles. I will post an update here (most likely tomorrow) so that you could try an updated version of the plug-in with those 5D images. It is quite possible that we have already identified the source of that trouble and will fix it in this update.

Thank you,
Vlad

[NITeam]

edgardo,

I have sent you an e-mail with more information.

Vlad