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laurabel
Joined: 22 Jul 2010
Posts: 4
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 Posted: Thu Jul 22, 2010 12:49 pm Post subject: Paid, got no e-mail or license key |
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| I purchased the plug-in upgrade for OSX of Neat Image on July 18. The money has been drawn from my bank. I have received not a word, nor an answer to an e-mail, about my code or how to download the newer version. Need a response! |
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NITeam
Joined: 01 Feb 2003
Posts: 2871
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| Posted: Thu Jul 22, 2010 1:04 pm Post subject: |
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We processed your order shortly after you placed it and sent you the download instruction to your e-mail address.
bellsouth.net often kills incoming e-mails without informing the user, it seems to be the case.
Please advise an alternative e-mail address, I will re-send the registration details there.
Thank you,
Vlad
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Neat Image team
noise reduction for images: www.neatimage.com | noise reduction for video: www.neatvideo.com |
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laurabel
Joined: 22 Jul 2010
Posts: 4
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| Posted: Thu Jul 22, 2010 1:19 pm Post subject: |
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Try sending to l.belg2@gmail.com
I don't know why Bellsouth (AT&T, really) didn't process it, though. I don't have problems with them. And I routinely check my junk folder for mail that shouldn't actually fall there.) |
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NITeam
Joined: 01 Feb 2003
Posts: 2871
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| Posted: Thu Jul 22, 2010 1:24 pm Post subject: |
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Thank you. I have just re-sent to both gmail and Bellsouth addresses. You will probably receive only one copy on gmail box. Bellsouth silently kills some e-mails.
Vlad
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Neat Image team
noise reduction for images: www.neatimage.com | noise reduction for video: www.neatvideo.com |
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laurabel
Joined: 22 Jul 2010
Posts: 4
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| Posted: Thu Jul 22, 2010 1:33 pm Post subject: |
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| I got the instructions through e-mail from gmail. However, I can't log in. I'm using the user name and password I created for this forum. Is there something else I should try? (Have also tried just my name and the new registration code number. That doesn't work either.) |
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NITeam
Joined: 01 Feb 2003
Posts: 2871
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| Posted: Thu Jul 22, 2010 1:37 pm Post subject: |
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To log on to the download area you must use the license data that you have received today.
I have just tried to log on using the Name and Registration code from your license and it worked. Please make sure you enter the data exactly as described in the logon page.
Thank you,
Vlad
_________________
Neat Image team
noise reduction for images: www.neatimage.com | noise reduction for video: www.neatvideo.com |
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laurabel
Joined: 22 Jul 2010
Posts: 4
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| Posted: Thu Jul 22, 2010 1:51 pm Post subject: |
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I THINK I have it, but I have to dash to a dental appointment. The problem seemed to be that your log-in area would NOT allow a copy/paste of the registration code. Once I typed it in manually, it worked. Of course, two browsers balked. Both said the download area was essentially untrustworthy or unverifiable or something.
I'll get back to you if I run into any jams. But now, I'm late for an unpleasant date! <g> |
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NITeam
Joined: 01 Feb 2003
Posts: 2871
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| Posted: Thu Jul 22, 2010 1:52 pm Post subject: |
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I hope it will be easy. 
Vlad
_________________
Neat Image team
noise reduction for images: www.neatimage.com | noise reduction for video: www.neatvideo.com |
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