Crashing with PS CS

questions about practical use of Neat Image
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Wowzer
Posts: 4
Joined: Wed Dec 05, 2007 1:37 am

Crashing with PS CS

Post by Wowzer »

Is there any way to delete preferences for the Neat Image plugin for PS CS? It seems to be crashg more these days, and I want to avoid a corrupt pref file (if there is such a thing).

Thanks.
NITeam
Posts: 3173
Joined: Sat Feb 01, 2003 4:43 pm
Contact:

Post by NITeam »

Please contact MacSupport at neatimage.com by e-mail and describe the effects you observe: when (in which step of Neat Image workflow), what (which version of Neat Image plug-in is it?) and how does it crash. We will try to help you with a targeted advice.

Thanks,
Vlad
Wowzer
Posts: 4
Joined: Wed Dec 05, 2007 1:37 am

Post by Wowzer »

Well, it's been about 5 days, I haven't received any email returns from macsupport@neatimage.com. Any other suggestions? I can probably paste the crash report as generated when the thing dies.

Thanks.
NITeam
Posts: 3173
Joined: Sat Feb 01, 2003 4:43 pm
Contact:

Post by NITeam »

We received your e-mail on Dec 14 and answered by e-mail on Dec 14.
You probably have it in the spam filter somewhere.


Anyway, you wrote that you used v4.2. Please download the latest version available on our website (use the original download instruction that came with your license after purchas), install it and check whether the problem is still present in v4.3. It is quite likely that it will be fixed by this update alone.

Please let me know the results with v4.3.

Thank you,
Vlad
Wowzer
Posts: 4
Joined: Wed Dec 05, 2007 1:37 am

4.3 solved the problem

Post by Wowzer »

Thanks...I installed the version 4.3 of NI and it hasn't crashed since.
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