Photoshop CS3 hangs on Quit or Save after NI 4.3 used

questions about practical use of Neat Image
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Steven Schultz
Posts: 2
Joined: Sun Oct 28, 2007 5:50 pm

Photoshop CS3 hangs on Quit or Save after NI 4.3 used

Post by Steven Schultz »

CS3 hangs, about 1 time in 3, when I go to Quit or SaveAs after using
NI 4.3.

NI 4.3 works fine, no hang or crash of CS3 at that time. It is only later
when I want to Quit or Save the work that CS3 goes into a loop and I get
a spinning beach ball. Let it sit for almost half an hour one time - no disc
activity, just ~100% of one cpu.

Smaller images seem to work fine but when I'm processing 10MP images
from a Pentax K10D or 1600dpi scans from a Epson V750 I am never
quite sure if I'll be able to save the file or quit CS3 successfully.

Possible this is a multi-cpu problem? Both of the systems I've tested
(quad G5 and MacBookPro) have multiple cpus/cores.
NITeam
Posts: 3173
Joined: Sat Feb 01, 2003 4:43 pm
Contact:

Post by NITeam »

I will e-mail you an updated version of the plug-in to check that idea.

Please reply by e-mail.

Thank you,
Vlad
zombie
Posts: 1
Joined: Wed Dec 19, 2007 2:54 pm

RE: Photoshop CS3 hangs on Quit or Save after NI 4.3 used

Post by zombie »

I am having this same issue. Did you find a resolution?

Robert
NITeam
Posts: 3173
Joined: Sat Feb 01, 2003 4:43 pm
Contact:

Post by NITeam »

Please send an e-mail to our mac support e-mail.

Thank you,
Vlad
Steven Schultz
Posts: 2
Joined: Sun Oct 28, 2007 5:50 pm

Post by Steven Schultz »

Yes, I did. I contacted support - problem was resolved shortly after that
(and on a weekend!)
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